RETURNS & WARRANTY
Returns, issues, and support.
If your item is unused and in original condition, contact us promptly and we’ll review return eligibility and next steps.
Personalized items are typically final sale because they’re made specifically for you. If there’s a workmanship issue or transit damage, we’ll make it right
Contact us immediately with photos of the packaging and the item. We’ll resolve the issue quickly.
If you believe there’s a workmanship issue, contact us with photos and details. We’ll evaluate and propose the best remedy.
In many cases, yes. If you have a piece that needs attention, reach out and we’ll advise the best path.
Wood can move with seasonal changes and environment. If you experience warping or cracking, contact us so we can assess the situation and recommend a fix.
If your order hasn’t shipped (or if personalization/custom work hasn’t begun), contact us immediately and we’ll do our best to accommodate changes.
Custom Orders are made to your specifications and are typically non-returnable. If there’s a problem with workmanship or transit damage, we’ll work with you to resolve it.